Apple will reportedly make its secretive iPhone screen repair machine available to hundreds of third-party repair centers
Apple is reportedly
looking to install its proprietary "Horizon" machines in about 400 external repair
centers across 25 countries by the end of the year in order to
reduce waiting times for iPhone screen replacements and other related issues.
This means you’ll be able to get an Apple-sanctioned repair for a broken iPhone
screen at retailers like Best Buy and other authorized repair centers.
The move is a major
shift for Apple, which earlier this year opposed new 'Right to Repair'
legislation that would require them and other electronics manufacturers to sell
repair parts to consumers and independent repair shops, and require them to
make diagnostic and service manuals available to the public.
Apple told Reuters that
legislative pressure was not a factor in its decision to share its technology.
Instead, the company says that repair wait times have grown at some of their busiest
retail stores, and that they are trying to expand their reach. Pilot testing
started over a year ago and there are already a few machines operating at
third-party repair centers in the Bay Area, London, Shanghai and Singapore.
This will be especially
welcome in countries where Apple doesn’t have an official retail presence, and
authorized resellers sometimes have to ship units back to the U.S. for the
trickiest fixes such as problems related to technologies like 3D Touch and the
Touch ID sensor. As Reuters explains, for security reasons only Apple’s machine
can tell the iPhone's processor to recognize a replacement sensor, without it
things like unlocking with your fingerprint and authenticating Apple Pay
purchases just wouldn’t work.
While this is good
news for consumers, another less optimist theory going
around is that Apple is anticipating the rumored glass sandwich design of the
next iPhone to break more easily. As noted in our recent review, the Galaxy S8 also
features a glass sandwich design, and repair shops are calling it the most
fragile phone ever made — not that they don’t welcome the extra business.
A few days ago we also reported that
Apple is making its 3D Touch calibration tool available to third party repair
shops, although at the time this was believed to be in its early stages and
only available to three shops. Nevertheless the changes are a boon for the
repair industry.
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